Terms and Conditions

Changes to Terms

BP Poddar Hospital & Medical Research Limited (“BP Poddar”) may update these terms at any time without notice. Continuing to use the site or app means you accept the new terms. If you disagree, please stop using the site and app.

Online Payments

You can pay online via a third-party payment gateway. These transactions follow the third party’s terms and privacy policy. BP Poddar is not responsible for any issues with these payments. For more details please check our Online Payment and Refund Policy.

Cancellation and Refund Policy

For online payments made for appointments, if you cancel, we will process a refund to your original payment method within 15 working days, following the payment provider’s terms. For more details please check our Online Payment and Refund Policy

Medical Information

Content on our site, including responses to your queries, is not medical advice and does not create a doctor-patient relationship. For emergencies, contact a healthcare professional directly.

Privacy

By using our site and apps, you agree that your information will be handled according to our Privacy Policy.

Chatbox

To use Chatbox, you must agree to its Terms of Service, which outline the rules and guidelines for using the platform

User Content

You are responsible for the content you post, including feedback and reviews. BP Poddar may republish this content and is not liable for its accuracy.

Contact and Feedback

We may contact you via phone, email, or SMS for feedback about our services.

For questions, email info@bppoddarhospital.com.

Grievances

For any issues with the site or services, contact our Grievance Officer at grievance@bppoddarhospital.com.

Service Changes

We may change or discontinue services or content at any time without notice and may limit access to the site at our discretion.

Exclusivity of Terms

These terms apply only to your use of our site, app, and services and do not affect other agreements with BP Poddar.